Privacy Policy
Last updated: February 2026
Tufttea Studios (“Tufttea”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, book a workshop, purchase a product, or interact with us online.
1. What Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
- Full name
- Email address
- Phone number
- Billing address
- Booking details
- Uploaded images/designs for tufting sessions
- Payment details (processed securely via third-party providers)
- Messages sent via email, social media, or website chat
Information Collected Automatically
- IP address
- Browser type and device information
- Website usage data
- Cookies and tracking data
2. How We Use Your Information
We use your personal information to:
- Process workshop bookings and payments
- Confirm, modify or cancel appointments
- Provide customer support
- Prepare your uploaded rug designs
- Send booking confirmations and reminders
- Issue gift vouchers and refunds
- Improve our website and services
- Send marketing communications (if you opt in)
- Comply with legal obligations
3. Payment Information
Payments are processed securely through third-party providers such as:
- Square
- WooCommerce payment gateways
Tufttea does not store full credit card details on our servers.
4. Image Uploads
When you upload images for your rug design:
- Images are stored securely within our booking system
- Images are used solely for preparing your tufting session
- We will not use your uploaded design for marketing without your consent
5. Marketing Communications
If you subscribe to our mailing list, we may send:
- Promotions
- Workshop announcements
- Special offers
- Event updates
You may unsubscribe at any time via the unsubscribe link in our emails.
6. Cookies & Tracking Technologies
Our website may use:
- Cookies
- Meta (Facebook) Pixel
- Google Analytics
- Conversion tracking tools
These tools help us understand how visitors use our website and improve marketing performance.
You may disable cookies in your browser settings.
7. Disclosure of Information
We may share your information with:
- Payment processors
- Booking software providers (e.g., Amelia)
- Email marketing providers
- Website hosting providers
We do not sell or rent your personal information to third parties.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online transmission is completely secure.
9. Access & Correction
You may request access to or correction of your personal information by contacting us at:
We will respond within a reasonable timeframe.
10. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with the revised date.
13. Contact Us
If you have questions about this Privacy Policy, please contact:
Tufttea Studios
Sydney & Melbourne, Australia
🌐 www.tufttea.com
